Shipping policy

LuminaCart™ Shipping PolicyThank you for shopping with LuminaCart. We are dedicated to delivering your modern home lighting upgrades safely and efficiently across Canada and the United States.1. Order Processing TimesAll orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.You will receive another notification with a tracking number once your order has officially shipped.2. Standard Shipping TimesBecause we source our products globally to bring you the best prices and unique innovations, our standard delivery windows are as follows:Canada: 7 to 12 business daysUnited States: 5 to 10 business daysPlease note: Shipping times are estimates and may occasionally vary due to customs clearance or postal service delays.3. Shipping RatesWe are proud to offer Free Standard Shipping on all orders across Canada and the USA when you select our multi-pack bundles.Single item orders are subject to a flat-rate shipping fee of $4.99 CAD, calculated at checkout.4. Tracking Your OrderOnce your order leaves our supplier's warehouse, you will automatically receive an email containing a secure tracking link. You can track your package directly on our website or via standard postal carriers (Canada Post / USPS).5. Customs, Duties, and TaxesLuminaCart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).6. Customer SupportIf you have any questions about your delivery, please contact our team at help.luminacart@gmail.com. We reply to all inquiries within 24 hours.